Notes of Appreciation


Reliance Solutions Services 

Reliance Solutions understands associations and works in partnership with each client to create a package of services that meets their unique needs. 


  • Invoicing and dues processing
  • Design and implement membership recruitment and retention campaigns
  • Send welcome packets, ID cards and renewal acknowledgement 

Database Management

  • Database management and record updates
  • Quality control monitoring for database integrity
  • Expertise in IMIS, NetForum , and SAP; willing to learn new CRM 

Customer Service

  • Inbound call center services
  • Outbound telemarketing to increase membership retention, publication sales, and meeting registrations
  • Cross-selling association benefits, products, and services 


  • Database set-up for meeting/event specifications
  • Registration processing (lockbox and in-bound customer calls)
  • On-site conference registration support and conference bookstore management
  • Process certification and CEU program approval


  • Batch reconciliation
  • Process A/R, credits, returns and refunds
  • Identify potential fraud

Fund Raising

  • Process donations
  • Prepare and send acknowledgements and tax receipts
  • Conduct outbound telemarketing to increase donations


  • Order entry
  • Process fulfillment and claims
  • Inventory management